Account, payments & subscriptions

[RokuRhea-V]

Hey @Rachel52- 

I'm glad you're here! 

To better assist you, please provide more information about your issue. Are you trying to cancel your Roku account or the Roku subscriptions? With more information, we will be able to assist you further.
Looking forward to your response!

Thanks,
Roku Community Team

[dancebev]

BTW I cannot use the contact feature bc I "don't have an acct".

I have gone into both mine and my husbands past disney accts to fine this subcscription but the only place it shows up is on ROKU!

[RokuRhea-V · Accepted solution]

Hey @dancebev,

I understand your confusion. Your subscription is billed via Roku but managed by Disney Plus. I highly suggest contacting Disney Support. 

Let us know if you have any further questions!

Thanks,

Roku Community Team