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C-Redd
Newbie
‎02-23-2024 05:33 PM

Trial subscriptions i didn't order on Ruku

Is anyone else getting a dollar taking out of there account for trial subscriptions they did not order on Roku?

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1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator
‎02-24-2024 05:11 PM

Re: Trial subscriptions i didn't order on Ruku

Hi @C-Redd,

Greetings from the Roku Community!

We will be more than happy to assist you with your inquiry. Roku may ask you for a payment method upfront, but you won’t be charged until after the free trial period ends and the recurring subscription begins. With a payment method on file, you can quickly and easily use Roku Pay to pay for the subscription if you continue with it. If you decide you don't want the subscription, be sure to cancel it before the free trial period ends so that you're not charged the recurring subscription fee.

If you need anything else, please keep us posted.

Best regards,                                                                                                                                      John

John
Roku Community Moderator
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