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nekogaijin
Newbie
‎02-24-2024 01:48 PM

Charge on creditcard during a free trial. Not showing in Roku

I was just notified by my credit card that I was charged 5.99 during a free trial. It does not show up in my Roku account, so I can't dispute, and can't contact support directly. 

I also can't reach out to support because we are limited to this community forum. 

Can someone in Roku support help me? 

Or Can someone tell me how to contact support? 

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renojim
Community Streaming Expert
‎02-24-2024 10:53 PM

Re: Charge on creditcard during a free trial. Not showing in Roku

I don't know what you mean by, "I also can't reach out to support because we are limited to this community forum".  Did you try https://support.roku.com/contactus and choose the option for "Accounts, payments & subscriptions"?

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