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Lestino
Newbie

Tokens charged, never received

Blackjack game is a scam. 500 daily tokens free, then pay for more, transaction is charged to card and game closes!

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5 REPLIES 5
DBDukes
Community Streaming Expert

Re: Tokens charged, never received

@Lestino 

I see six Blackjack games listed in the Website Channel Store. Which one is it?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Natan-Roku
Retired Moderator

Re: Tokens charged, never received

Hi @Lestino, we understand your frustration over the blackjack game and want to help.

We'll send you a PM to collect more information shortly.

Keep an eye out for us in your inbox!

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Denise286
Newbie

Re: Tokens charged, never received

I also ordered tokens and have not received them. My email said I ordered 3 times (was 2 because I tried to order again when the tokens did not show up)

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Anonymous
Not applicable

Re: Tokens charged, never received

Hi @Denise286

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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renojim
Community Streaming Expert

Re: Tokens charged, never received

@Anonymousand @Natan-Roku , I know exactly what's going on.  It's another case of Roku incompetence and it's making me look bad. 😡

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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