Account, payments & subscriptions

[joeNsenta]

I've tried that but the charge I'm seeing in my account does not match what is in the available charges that are shown. I only have 2 subscriptions that are paid through Roku, but I have 3 charges credited to Roku in my bank account. 

[HDMIGuy]

@joeNsenta Is it possible that you have a second Roku account with a different email?

[Livi23]

Me too, the charge is to a different payment method that i do NOT use to pay Roku….I just happen to notice it, I really don’t want to have to cancel all my channels through Roku and go direct through the channel I want. This is very frustrating. Hopefully I can get some resolution from customer service

[RokuJanadeeK]

Hi @Livi23,

We regret hearing about this experience. No worries. Our appropriate support team would like to assist. You can reach our accounts and billing team through this website. An option to talk to a live representative should be available. Reimbursements should also be an option once they validate the unrecognized charge.

We hope this will be sorted out as soon as possible.

Let us know if you have further inquiries.

Thanks,
Janadee