Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TkG1217
Newbie
‎04-18-2023 03:52 PM

Subscription was canceled and I still was charged

Jump to solution

779C9A20-601D-4F55-B5EC-6FBF61475017.png

 

0 Kudos
1 Solution

Accepted Solutions
RokuKarla
Retired Moderator
‎04-18-2023 04:16 PM

Re: Subscription was canceled and I still was charged

Jump to solution

Hello @TkG1217

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them at account and billing support and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

View solution in original post

0 Kudos
1 REPLY 1
RokuKarla
Retired Moderator
‎04-18-2023 04:16 PM

Re: Subscription was canceled and I still was charged

Jump to solution

Hello @TkG1217

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them at account and billing support and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.