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SueAnnU
Newbie
‎11-30-2023 09:23 AM

Subscription renewed, cannot access because credentials are wrong

I renewed my AcornTV channel but I'm unable to access it.

When I tried to watch something on Acorn, I received message: "You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign In. 2500-000000-607". The title in the message box is "Roku Billing"

I have only had one Roku account and used only one email; there are no multiple accounts.

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renojim
Community Streaming Expert
‎11-30-2023 01:29 PM

Re: Subscription renewed, cannot access because credentials are wrong

Are you using the stand-alone app or accessing it through The Roku Channel?  If one doesn't work, try the other.

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