Welcome, and thank you for posting here in the Roku Community, @Annawilliams245.
In this case, we highly suggest contacting our Accounts and Billing team as they would be more than willing to sort this out for you. Visit our official Accounts and Billing Support page. You should have the option to talk, chat, or email one of our live representatives.
If there's anything else we can be of assistance with, don't hesitate to let us know. We'd be glad to continue doing so.
Best regards,
Carly
Carly Y.
Roku Community Moderator
