Account, payments & subscriptions

[JMcD343]

Roku & MLB completely misrepresented the MLB $30 subscription. They say it was to access MLB playoff games, but they lied. 

Now, after charging my credit card $30 yesterday. Roku says I also need a TV provider to watch the playoff games! 

How do I immediately cancel this subscription & get my $30 back. 

[RokuReynan-L · Accepted solution]

Hi, @JMcD343.

Welcome to the Roku Community!

We understand that you wanted to cancel your subscription. No worries, we're here to help.

Here are the steps to cancel a subscription:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

For the refund, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll then have the option to call or chat with us.

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan