Account, payments & subscriptions

[mcmarmite]

I sent my roku to the wrong shipping address and have been trying for 10 minutes at least to contact support to fix the problem. However, every time I click send, I get an "oops, not working message." I can't find any other way to contact them and I am losing my mind.

[RokuBernie-D · Accepted solution]

Hi @mcmarmite,

Welcome to the Roku Community!

We understand that you have sent the product to the wrong address, and we appreciate you letting us know about this. We advise you to contact the return carrier to request it be "returned to sender." 

For more information, you can check this support article Roku devices limited warranty and End User license Agreement.

Thanks for your understanding.

Kind regards,
Bernie