Account, payments & subscriptions

[eds1280525]

How can I Change the email address linked to my Roku-TV account. I have the "new" email address on my laptop, but the TV still has the deleted account address. When attempting to download Apps; I am being asked to sign in to Roku. If I sign in, using the email account on the TV, I cannot receive the challenge code, which is sent to the email address. (because the email address no longer exists....been deleted). I'm sure there isn't a simple way of doing this; but I thought I'd ask.

[AvsGunnar · Accepted solution]

@eds1280525 

Login to your online dashboard at https://www.roku.com/ (using your old email and password) and then when in your account settings, look under "account info" and change your email address.

If you have 2FA enabled, it may ask you for an "alternative method" to confirm.