Roku Community

eds1280525 · ‎02-15-2025

How can I Change the email address linked to my Roku-TV account. I have the "new" email address on my laptop, but the TV still has the deleted account address. When attempting to download Apps; I am being asked to sign in to Roku. If I sign in, using the email account on the TV, I cannot receive the challenge code, which is sent to the email address. (because the email address no longer exists....been deleted). I'm sure there isn't a simple way of doing this; but I thought I'd ask.

AvsGunnar · ‎02-15-2025

@eds1280525

Login to your online dashboard at https://www.roku.com/ (using your old email and password) and then when in your account settings, look under "account info" and change your email address.

If you have 2FA enabled, it may ask you for an "alternative method" to confirm.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

View solution in original post

AvsGunnar · ‎02-15-2025

@eds1280525

Login to your online dashboard at https://www.roku.com/ (using your old email and password) and then when in your account settings, look under "account info" and change your email address.

If you have 2FA enabled, it may ask you for an "alternative method" to confirm.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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I had to get a new email address, due to being hacked. My TV still has the old email address.

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Re: I had to get a new email address, due to being hacked. My TV still has the old email address.

Re: I had to get a new email address, due to being hacked. My TV still has the old email address.