When you say, "logged in to my device", are you saying that the email address that's displayed on your Roku device under Settings->System->About is this other person's email? Check that email address, because if it isn't yours, that's the first problem that has to be solved.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
