Account, payments & subscriptions

[ShawnandShevi]

I keep getting a charge on my other credit card for 9.99 monthly. It shows up on my card statement as Roku for NFL . I checked my subscriptions in my account and it doesn’t show any NFL. Also, it’s billing a card that I don’t use for Roku purchases? 

[RokuKarla · Accepted solution]

Hello @ShawnandShevi

Thanks for reaching out here in the Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

[Georgeroberts60]

Why are you not accepting the code you send me, if you Don't make it right and give my money back to me I'll contact my bank Monday. I did not sign up for roku nfl