Account, payments & subscriptions

[Unbelievable]

It clearly shows up on my bank statement as Roku for Warner media... WTF??? 

With all the$$ that you are making, you should have better customer support, not being able to cancel a subscription is unacceptable! Makes me want to throw it all out and get an apple TV device. I've had Roku for years, it's gone to **bleep** in my opinion. I'm very disappointed ☹️

[Unbelievable]

Done that with 3 different people just today, still not cancelled

[Pink3]

The charge is for HBO MAX. I was wondering the same thing, but looked at my past purchases and subscriptions and it is that.

[JoanieD]

Do you have HBOMax? I also have a charge to "Roku for Warner Media Global" $16.19. I was wondering what the charge was for also, since it's not listed in my Roku subscriptions. So looked up the HBO...it is billed thru my Roku (or other providers). $14.99 plus tax which is $16.19.

Your charge might be for another channel but billed thru your provider. Hope this helps. 

[Diamondmomx2]

were you able to resolve this? I have the same issue and I cannot figure it out. The website is not helpful and I have zero subscriptions and I don’t know how to stop the charge.

[RokuMary-F]

Hi @Diamondmomx2,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,
Mary

[Kindgoddess]

I opened a subscription to HBO through my Roku tv...and thats what the charge is. HBO is charged through Roku when u open it inside the Roku system. 

[Shina7254]

I’ve been charged for this why

[renojim]

@Shina7254, did you read the thread?  Do you have HBO Max?  Check your subscriptions at https://my.roku.com/account/subscriptions .

[RokuKariza-D]

Hello @Shina7254

Thanks for the post.

For further assistance, we would recommend reaching out directly to our Billing team. You can check @RokuMary-F's post above to know where you can contact them. 

All the best,
Kariza