Account, payments & subscriptions

[MikeK3]

I bought a Roku Stick.  I returned it one day later.  Roku accepted my return, but has not refunded me for two weeks now and ignores every email I send to Roku Support.  Anyone else having trouble with returns?  Anyone else find a way to get their money back?  Who else can I talk to other than some email swamp that no one answers?

[RokuTakashi]

Hi @MikeK3,

Thanks for posting here in the Roku Community!

Rest assured that we'd like to extend our help to you. Kindly be advised that we've passed along your information to our Support team who'll be reaching out to you and assisting you further regarding the process of your refund. Keep an eye on your email since they will be contacting you from thereon.

Your patience and understanding are greatly appreciated in the meantime.

All the best,
Kash

[MikeK3]

About 48 hours after making this post, I received an email stating that my refund had been processed.  Kind of sad I had to make a post to get action on the refund - but I finally received my refund.