Hi @froggzzz,
Thank you for posting here in the Roku Community!
For these issues, it may be more effective for you to get help from our billing team.
Please get in touch with them directly through our Account-Billing Support page. Choose the "Account, payments & subscriptions" options, and they are the best ones to help you.
Thanks,
Anjelie
Anjelie A.
Roku Community Moderator