Account, payments & subscriptions

[P-Gumbo]

I have a Roku device in my AirBnB and I sometimes notice that my renter's login credentials transfer to my home devices somehow.  I first noticed this when attempting to logout of a streaming app on my home device.  The streaming app identified the logged in user as the last renter in my AirBnB.  Anyone ever see this and know if Roku has addressed this?  I guess it's possible that it's the fault of the streaming provider, like Hulu, AMC+, whatever.  Interested in getting your thoughts, please.

[renojim · Accepted solution]

Are you using "Guest mode"?  It's supposed to prevent such things, but comes with its own issues.

How to turn Guest Mode on and off on your Roku® streaming device | Roku

I can't find any information about it on any Roku site, but I've heard "Single sign on" mentioned before which sounds like what you're seeing.  It's an effort to make it easier to manage subscriptions, so for some services you don't have to sign in again on new devices or after a factory reset.

[P-Gumbo]

I am not using it in Guest Mode.  I had tried that in the past and I ran into some issues, which I cannot recall currently, so I took it out of GM.  Perhaps I'll look into that again. Thanks for the quick reply and the intent to help!