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Fig07050
Reel Rookie

Resubscribe to an active subscription

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I have an active subscription to MGM+ that expires 10/11/2023, however I no longer have access and I am asking to resubscribe. Why?????

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RokuKarla
Retired Moderator

Re: Resubscribe to an active subscription

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Hello @Fig07050

Thanks for reaching out here in the Community.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!


Regards,
Karla

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1 REPLY 1
RokuKarla
Retired Moderator

Re: Resubscribe to an active subscription

Jump to solution

Hello @Fig07050

Thanks for reaching out here in the Community.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!


Regards,
Karla

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