Account, payments & subscriptions

[LeslieThomas]

I RENEWED AND UPDATED MY PAYMENT INFORMATION FOR STARZ BUT IT STILL SAYS SUBSCRIPTION SUSPENDED

IT SHOWS WHEN MY SUBSCRIPTION ENDS AND THAT I'M SUBSCRIBED BUT THE STARZ CHANNEL IS NOT WORKING

[RokuBernie-D · Accepted solution]

Hi @LeslieThomas,

Thanks for joining the Roku Community!

We appreciate you letting us know about your issue accessing the STARZ channel. Rest assured, we will help you with this problem. You can follow these steps to fix the issue:

1. Remove the channel: Highlight the channel tile on your home screen and press Star. 

   to open the Options menu. Select Remove channel and confirm.

   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. To help identify this type of subscription channel, read the detailed article about removing the channel.
2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe

For detailed information, you can visit our support article on how to resolve a channel playback issue.

We hope you'll find this helpful info. Let us know if there's anything else we can help you with.

Best regards,
Bernie