Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Renew subscription that expired yesterday

Jump to solution

My philo subscription expired yesterday and want to renew but expired subscription doesn't have a Manage Subscription bar under lije other expired subscriptions have. I would like to renew today but are unable to

0 Kudos
1 Solution

Accepted Solutions
renojim
Community Streaming Expert

Re: Renew subscription that expired yesterday

Jump to solution

@bestgrankimof2, do you have the subscription directly with Philo?  If so, you have to manage the subscription on their website.  Only subscriptions that are paid through Roku can be managed from the Roku device.  I'm assuming the subscription doesn't show up on your Roku account at https://my.roku.com.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

1 REPLY 1
renojim
Community Streaming Expert

Re: Renew subscription that expired yesterday

Jump to solution

@bestgrankimof2, do you have the subscription directly with Philo?  If so, you have to manage the subscription on their website.  Only subscriptions that are paid through Roku can be managed from the Roku device.  I'm assuming the subscription doesn't show up on your Roku account at https://my.roku.com.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.