Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Removing an old email address from prior owner.

I received a used Roku but how do I remove the old owners Email so I can add my info instead?

0 Kudos
Community Moderator
Community Moderator

Re: Removing an old email address from prior owner.

Hi @Jody239,

Welcome to the Roku Community!

We understand that you have a query about removing the old owner's email address. The only way to remove an email address to which you don't have access is to perform a factory reset by navigating these:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Advanced System Settings.
  5. Select Factory reset.
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move on to the next step.
  7. Follow the on-screen instructions.

For further reference, you can visit our Support page here.

If you have any other questions or concerns, please let us know.

Best regards,


Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.