Account, payments & subscriptions

[Jody239]

I received a used Roku but how do I remove the old owners Email so I can add my info instead?

[RokuJechealR · Accepted solution]

Hi @Jody239,

Welcome to the Roku Community!

We understand that you have a query about removing the old owner's email address. The only way to remove an email address to which you don't have access is to perform a factory reset by navigating these:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Advanced System Settings.
5. Select Factory reset.
6. If you have a Roku TV, select Factory reset everything. Otherwise, move on to the next step.
7. Follow the on-screen instructions.

For further reference, you can visit our Support page here.

If you have any other questions or concerns, please let us know.

Best regards,

Chel

[belindagreenlee]

You to go to the homepage  and go to settings and then go to system and then scroll down to reset the TV then you can put your own information in there