Account, payments & subscriptions

[bluejacket472]

I signed on to my account this evening and the automated message stated that I had NO subscription (emphasis added). For $16.95 a month.  Sounds like something is wrong to me. Is there a customer service phone number? It's like "talk to the hand" when I go on the website, and it's frustrating.

[RokuJanadeeK · Accepted solution]

Hi @bluejacket472,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee