Account, payments & subscriptions

[CrazyDaizy99]

Same issue. I don’t have this problem with any other app and never had any purchasing issues with Fandango. Now I can’t purchase anything because it says I don’t have funds regardless of how much money is in the account. I guess they don’t want my money 🤷🏻‍♀️

[RokuTakashi · Accepted solution]

Hi, @CrazyDaizy99 

We are delighted to have you here in the Roku Community

We see that you're having issues with purchasing a content on Vudu, and we'd be more than glad to assist. If you're paying through Roku Pay, we recommend reaching out to our Accounts and Billing team to be assisted further. On the other hand, if you're paying directly with the channel provider, we recommend contacting them directly and inquiring further about the concern you've encountered.

We hope that your concern will be sorted out soon.

Best wishes,
Kash