Account, payments & subscriptions

[Josh68]

It seems to me that the only thing stopping my kids (or anyone) from making a purchase on my Roku account is setting a PIN they can't guess. Is there any option for adding 2FA for that? If not, I'd like to suggest implementing a more secure system.

[RokuReynan-L]

Hi, @Josh68.

Welcome to the Roku Community!

Thanks for reaching us, and we appreciate your suggestion about using two-factor authentication on your account. We're here to help.

In this case, you may want to try adding two-factor authentication to your account to secure signing in.

Here's how:

1. Sign in to my.roku.com
2. Go to Account info
3. Tap turn on the two-step verification

Furthermore, you may visit this support article on how to use two-step verification to sign in to your Roku account

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,

[Josh68]

Hmm. I know how to set 2FA on my account, and I have it on, but my son is able to open an app (in this case, Fandango) and make a purchase just by entering the correct PIN. 2FA seems to have nothing to do with this. What you're suggesting I think would mean I'd have to lock everyone out from the TV altogether and only allow them to use it if I logged in using my 2FA (and then hung around to keep them from making purchases). I've changed my PIN, but wanted to see if there was or could be a more challenging way to prevent unwanted purchases, only.

[RokuReynan-L · Accepted solution]

Hi, @Josh68.

Thanks for getting back to us!

We appreciate you clarifying the feature you're suggesting. While we don't have that feature available yet, don’t worry we’ll pass your request along to our support team for consideration. Your feedback is important to us!

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan