Hi, @Shayday
Congrats on your first post, and welcome here in the Roku Community.
We appreciate you for sharing your concern here with us. The Roku Accounts and Billing team would be in the best position to assist you further regarding your concern. Kindly reach them at Accounts and Billing where there will be options to contact them through phone, chat, or email. Just select the "Accounts and Billing" option to be redirected to their contact information.
We hope your concern will be sorted out soon.
All the best,
Kash
Takashi O.
Roku Community Moderator