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Brenda48
Newbie
‎12-26-2023 10:28 AM

Paramount plus on Roku channel

I subscribed to paramount plus thru Roku channel just set up another Roku on tv in family room but keeps asking for free trial for it isn’t it already subscribed thru my other Roku 

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RokuTakashi
Community Moderator
Community Moderator
‎12-26-2023 10:54 AM

Re: Paramount plus on Roku channel

Hi, @Brenda48

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the concern you've had with a subscription through Roku Pay and we'd like to know more about how we can help.

Just to verify, have you activated your other Roku device using the same email address you've used and subscribed to Paramount Plus? Also, we recommend performing a system restart if you've already connected both devices with the same email address to see if you see an active subscription and can access the contents on the Paramount Plus.

Kindly keep us posted on this, and we'll be assisting further.


All the best,
Kash

Takashi O.
Roku Community Moderator
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