Account, payments & subscriptions

[Kmaclil]

I signed up for a 3 month promotion of Paramount+ that's supposed to run at $3.99 until Feb 25th but now I am receiving an email stating that I will be charged a full $11.99 starting Dec 9th, and apparently it's impossible to reach Roku customer support. I am not paying full price for Paramount but should I trust Roku to honor the promotion price as it shows on my account or should I just cancel?

[RokuERey · Accepted solution]

Hi @Kmaclil,

Thanks for reaching out here in the Roku Community!

For more clarification about this, we would recommend to get some help from our Account and billing team.

Kindly reach out to them directly via our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you with that matter.
Regards,

Rey