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siennasue
Newbie

Prime video subscription set up

I have installed prime on my tv.  I have entered payment info in my account. There is a 30 day free trial on right now.  When I go to prime live tv, the "watch with free trial" message is there yet when you select a channel the screen for credit card info displays.

On my roku account it does not say I have a subscription.  At this point I have no idea how to set up a subscription. Please help.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Prime video subscription set up

Hi @siennasue,

Thanks for bringing this to our attention.

We believe you have subscribed directly to the channel; have you already tried reaching out to the provider to inquire further regarding this subscription? If not, we'll recommend you do so.

You can keep us updated on what you find out.

Regards,
Janadee 

Nadee K.
Roku Community Moderator
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