Account, payments & subscriptions

[azwmgy]

Have contacted support for three months and still I get no support. Customer service is very bad. I think I would go for another product and then looking into it seems I can’t fix this problem all I get is emails. Asking if it’s finished or fixed so for no joy.

[RokuJanadeeK]

Hi @azwmgy,

A warm welcome, and thank you for reaching us here at the Roku Community!

We sincerely apologize for this experience. We'd like to take this opportunity to provide assistance. May we know the specific issue you're running into? Providing supporting details, such as a video or photo, if possible, would also help us better assess the situation you are in.

We're eager to help, and your response is very much appreciated.

Best regards,
Janadee

[Dman81]

They are horrible. Their site is designed to screw you over! I can’t access my account because when they send the code to verify it they send it to the wrong address every time although I know they have the correct email because they send me other bs all the time. I spent a half an hour to cancel a subscription last month and they told me they canceled it. Then it happened again this month. I again spent time trying to get access to my account and the guy ghosted the chat when he saw the issue I guess!

[RokuEmmanuel-D · Accepted solution]

Hi, @Dman81.

Thanks for bringing this here to the Roku Community!

We apologize for any inconvenience this may have caused you and are willing to help you resolve it.

We understand the importance of providing an efficient customer experience. Therefore, we strongly recommend reaching out to our dedicated customer support team. By contacting them, you can expedite the resolution of the issue you are currently facing.

In the meantime, you can visit this support article for additional information on How to turn off auto-renew and cancel a subscription.

We are hoping that everything will be sorted out for you soon.

Sincerely,
Emman

[HDMIGuy]

@Dman81 Either you have two Roku accounts or you are the victum of a scam.  If you have a working Roku device, on that device go to settings, system, about and note the email address listed.  Then go to a computer and login to your Roku address using that email address.  Any subscriptions you have should be listed.  If you forgot your password you can set a new password.