Account, payments & subscriptions

[randyrayd]

I have updated my PIN 5 times and gotten the message that the PIN update was successful, but when I try to add a channel, get a message that the  PIN in invalid.  And yes, I selected the option to require a PIN when adding a channel or purchasing anything.

rd

[RokuMary-F]

Hi @randyrayd,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help. Just to verify, when you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?

Please let us know and we'll continue assisting you from there.


Best regards,
Mary

[HDMIGuy]

@randyrayd What happens if you mark require a pin to make purchases.  Can you then add a channel?