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randyrayd
Reel Rookie
‎11-29-2022 12:13 PM

Pin won't update still won't allow me to add a channel

I have updated my PIN 5 times and gotten the message that the PIN update was successful, but when I try to add a channel, get a message that the  PIN in invalid.  And yes, I selected the option to require a PIN when adding a channel or purchasing anything.

 

rd

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2 REPLIES 2
RokuMary-F
Community Moderator
Community Moderator
‎11-29-2022 01:11 PM

Re: Pin won't update still won't allow me to add a channel

Hi @randyrayd,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help. Just to verify, when you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?

Please let us know and we'll continue assisting you from there.


Best regards,
Mary

Mary F.
Roku Community Moderator
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HDMIGuy
Roku Guru
‎11-29-2022 07:00 PM

Re: Pin won't update still won't allow me to add a channel

@randyrayd What happens if you mark require a pin to make purchases.  Can you then add a channel?

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