Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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renojim
Community Streaming Expert

Re: Phone Number for customer service???

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@josephpollizi29, you can't do that here.  Read this:

How to turn off auto-renew and cancel a subscription | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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PEGGY919
Newbie

Re: Phone Number for customer service?

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CAN I PLEASE HAVE A PHONE NUMBER FOR CUSTOMER SERVICE 

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JWS9518
Streaming Star

Re: Phone Number for customer service???

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@kensccott66 

 

You should delete your email information here as this is a public forum and you have posted your email information for everyone to see and spam and/or scam you.

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JWS9518
Streaming Star

Re: Phone Number for customer service?

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@PEGGY919 

Go to the Roku customer support page and select contact us and go to accounts&subscription and select your issue.  You should then have an option to chat/phone with Roku.

I would not trust a posting about a phone number here unless the actual Roku moderators post that information.

Roku does not do a create job at illustrating how to get customer service for issues as this is mainly a community forum for users to help other users.

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Re: Phone Number for customer service???

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I need a refund my card was charged and I don’t know why please refund $28.74 thank you 

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JWS9518
Streaming Star

Re: Phone Number for customer service???

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@Nickideanna This is mostly a user support forum.  You need to contact Roku on their customer support page.  On that page, scroll down, click on contact us, accounts & payments, then click on the next selection that applies to you.  Then you should be able to chat/talk to someone on customer support.

You can also check your subscriptions by logging into your Roku account and check manage subscriptions to see if you have something subscribed to your account.

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Cin816
Newbie

Re: Phone Number for customer service?

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Is there a way to talk to customer service 

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JWS9518
Streaming Star

Re: Phone Number for customer service?

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@Cin816  My post above detailing the instructions for the customer support page is the way to do that, especially for purchases and billing.

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JWS9518
Streaming Star

Re: Phone Number for customer service?

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@Cin816 I would not trust anyone posting a phone number or email address unless it is a Roku Moderator.

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RokuHaz-M
Community Moderator
Community Moderator

Re: Phone Number for customer service?

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Hi @Cin816

Thanks for being here with us!

We’re stoked to let you know that our customer support is ready to help you 24/7! Just reach out or start a chat anytime—it's super easy! Click this link for quick access. 

We’ve got your back!

The Roku Community Team

Haz M.
Roku Community Moderator
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