Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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demianl27
Newbie

Re: Phone Number for customer service???

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Not true.  I went to the support page and selected contact or talk to an agent regarding subscriptions.  Then I got a popup that said I don't have any subscriptions.  Well then stop charging me for one!!!  The MAX website says my subscription is billed through Roku - when I click on manage subscription it brings me to the Roku site.  Roku says I have no subscriptions yet my credit card has a monthly Roku charge.  What a scam.

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demianl27
Newbie

Re: Phone Number for customer service???

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The phone number shared above is legit.  I'm on hold right now and hope to get this resolved.  Roku is making this way too hard to cancel, this level of deceit should be illegal.

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RokuMaryEF
Community Moderator
Community Moderator

Re: Phone Number for customer service???

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Hey everyone,

For certain issues and devices, we offer agent-assisted support.

  • Find Support Options: Check out our available support options here.

Screenshot 2025-02-14 053302.png

For Billing Inquiries:

  • Manage and view your subscriptions: Log in to your Roku Account at my.roku.comStill have questions? Reach out to support.roku.com!

Let us know if you have any questions!

Thanks,
The Roku Community Team

Mary E.
Roku Community Moderator