Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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demianl27
Reel Rookie

Re: Phone Number for customer service???

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Not true.  I went to the support page and selected contact or talk to an agent regarding subscriptions.  Then I got a popup that said I don't have any subscriptions.  Well then stop charging me for one!!!  The MAX website says my subscription is billed through Roku - when I click on manage subscription it brings me to the Roku site.  Roku says I have no subscriptions yet my credit card has a monthly Roku charge.  What a scam.

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demianl27
Reel Rookie

Re: Phone Number for customer service???

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The phone number shared above is legit.  I'm on hold right now and hope to get this resolved.  Roku is making this way too hard to cancel, this level of deceit should be illegal.

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RokuMaryEF
Community Moderator
Community Moderator

Re: Phone Number for customer service???

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Hey everyone,

For certain issues and devices, we offer agent-assisted support.

  • Find Support Options: Check out our available support options here.

Screenshot 2025-02-14 053302.png

For Billing Inquiries:

  • Manage and view your subscriptions: Log in to your Roku Account at my.roku.comStill have questions? Reach out to support.roku.com!

Let us know if you have any questions!

Thanks,
The Roku Community Team

Mary E.
Roku Community Moderator
siddyboy6
Newbie

Re: Phone Number for customer service???

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i want cancel everything

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Re: Phone Number for customer service???

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I amm not finding a phone number ANYWHERE? Please share.

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dadgotch
Newbie

Re: Phone Number for customer service???

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NOTHING ON THE SCREEN WORKS.  Roku screen had QR code and some icons that are useless.  Please give me someone to speak with

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dadgotch
Newbie

Re: Phone Number for customer service???

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I NEED HELP!

 

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JWS9518
Streaming Star

Re: Phone Number for customer service???

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@westfallgang @dadgotch 

If you go to the link provided by the moderator in this post and scroll down on that page where it says agent support (Check support options)..click that, accounts & payments, click that, question about a charge, then you should be given an option to chat/talk with a Roku support person.

I would not trust anyone posting a number here unless it is a Roku moderator or a Roku employee.

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dadgotch
Newbie

Re: Phone Number for customer service???

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Where is the link?  I've been all over this helpless help site and now you reply to go to a link that I don't know where it is.

 

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JWS9518
Streaming Star

Re: Phone Number for customer service???

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@dadgotch 

See the post by RokuMary, link is in purple with an underline.

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