Account, payments & subscriptions

[look4kelly]

I subscribe to Paramount Plus and recently signed up for a 7 day free trial of Paramount Plus on Roku because I wanted to watch something that wasn't loading well on the regular Paramount Plus. I have decided not to keep the Paramount Plus on Roku and turned off the auto renew. When my free trial is over will I still have my subscription to my original Paramount Plus?

[RokuReynan-L · Accepted solution]

Hi, @look4kelly.

We appreciate you reaching us here in the Roku Community!

We understand that you have a question about your subscription. No worries, we're happy to help.

If you do have a subscription directly to Paramount Plus, you will still have the subscription. You just need to use your credentials to sign in.

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[Needhelp8]

Just need to know how we can watch Paramount Plus on both our TV's.

[Needhelp8]

Just subscribed to Paramount Plus, we can only get it on one of our TV's.  We do have two separate emails on the TV's.  I subscribed with my email address and the other TV has my husbands email.  Can we watch it on the TV with my husbands email address?

[HDMIGuy]

@Needhelp8   If you purchased Paramount + from  Paramount + just sign in with the email and password you used to subscribe and not your Roku email and password

[RokuReynan-L · Accepted solution]

Hi, @Needhelp8.

Welcome to the Roku Community!

We'd be happy to help you access your subscription on your streaming device.

In addition to the Roku Guru's post above, you may also check the email address associated with your streaming device. 
Here are the steps to check: Home > Settings > System > About.

You can also update the email address on both of your TVs to access the subscription.
To update the email address on your TV, you may need to perform a Factory Reset.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan