Account, payments & subscriptions

[6string]

I am new to Roku. I received an email with a two month free subscription to Paramount+. When I click the link, the offer is reduced to seven days. What's up?

[bbroussard81]

I also received the same email and it's doing exactly the same. Reverting to only 7 days

[Neat-OBurrito]

Same. It's my understanding the offer is for first time subscribers. Pretty sure that's me. 

[RokuReynan-L]

Hi, Community Users!

Welcome to the Roku Community!

We appreciate you letting us know about this issue. We'd like to know more about being unable to get the promotion.

Are you a new Roku user who just activated a new device? Also, could you please send us a screenshot of the promotion you received? Please click here on our name to access our profile page, then click "Send this user a private message" to contact us privately.

Please be informed that only new subscribers that activate a new Roku player, Roku TV, Streambar, or Smart Soundbar within the promotional period; no refurbished devices.

Furthermore, you may visit this support article on why does the promotion code for my special offer not work?

We hope this will be sorted out soon.

Regards,
Reynan