Hi @livnncarolina
Thank you for the inquiry!
We sincerely apologize for the inconvenience, however, as much as we wanted to help you, only the billing team can best help you to resolve your concern. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!
Warm Regards,
Lianna