Account, payments & subscriptions

[Reliable70]

I ordered 2 replacement remotes on 4/25 @ 12am paid extra money for express next business day delivery and never received them (remotes) as of today. I can't get anyone live on the phone and now I'm disgusted 😒 and disappointed. I was billed over a hundred dollars for both remotes. I want a refund. Maybe I'll have a better experience at Walmart. Bad experience and deceiving. 

[Ello2022]

It hasn’t even been two days since you ordered your remotes. Here is information on how to track your order

https://www.roku.com/products/order-faqs

[RokuDanny-R]

@Reliable70

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny