Account, payments & subscriptions

[ryancsharpe]

HBO says my sub is through roku pay.

Roku pay says I don’t have any active subscriptions.

One of these **bleep**ers just charged my account on Monday.

Any advice on how I may track down how to manage this subscription?

[DBDukes]

@ryancsharpe 

What are the circumstances? Do you actually have an HBO Max subscription and are just trying to cancel? Or did some charge mysteriously show up on your credit card statement?

Because those two things are way different, and have way different approaches to solving.

The way you worded things indicates you have had a subscription. But the wording also leans to the second. So, tell us more. What's the backstory? Then we can offer proper guidance on resolving.

[ryancsharpe]

I’m trying change the payment method.

HBO says I have to go thru Roku Pay.

Roku Pay says there’s no subscription.

[ryancsharpe]

I have a subscription to HBO 

[Hector-Roku]

Hi @ryancsharpe! We can definitely look into this to determine what Roku account is linked to your HBO subscription. We will be sending a direct message to you here on the Roku Community. Please keep an eye out in your inbox for us to further assist.