Account, payments & subscriptions

[blackstarr26]

Just paid for channel called StreamingBible. When we load to Roku, we get a "Channel not available". Tried contacting Roku Support, but the page loads infinitely. Paid money for a non-existent product offered on Roku.com.  Looking for a quick resolve.  Please help.

[HDMIGuy · Accepted solution]

@blackstarr26  How are you attempting to contact Roku support?  When I login to my Roku account on a computer and select support everything works fine.  

[RokuMary-F · Accepted solution]

Hi @blackstarr26,

Thanks for posting in the Roku Community!

Have you tried to clear your cookies or cache or reload the web browser or use a different browser to access the Account-Billing Support page as they are the best ones to help you out with that matter.

Please try doing these steps and see if it helps with reaching our Support team.


Best regards,
Mary

[blackstarr26]

Thank you!

[blackstarr26]

I used a different browser.  Worked like a charm.  Thanks,.

[RokuMary-F]

Hi @blackstarr26,

Thanks for the update.

We're glad to know it's working now and that you will be able to send a request to our Support as they may be able to appropriately assist you with your inquiry. 

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary