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PL7
Newbie

New Roku upgrade problems

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I upgraded my Roku and lost my Faith and Family subscription. Why?

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RokuCarly
Community Moderator
Community Moderator

Re: New Roku upgrade problems

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A warm welcome here in the Roku Community, @PL7!

It is highly appreciated that you reached out for support. We'd be more than happy to be of assistance here.

Just to clarify, when you say upgrade did you mean updated your OS version or upgraded to a new Roku player? If you've updated your current OS version, kindly let us know what version you have through Settings > System > About. Moreover, if you've upgraded to a new device, please make sure you are using the same Roku account and kindly double-check the credentials you used when creating an account for the UP Faith & Family channel. 

We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: New Roku upgrade problems

Jump to solution

A warm welcome here in the Roku Community, @PL7!

It is highly appreciated that you reached out for support. We'd be more than happy to be of assistance here.

Just to clarify, when you say upgrade did you mean updated your OS version or upgraded to a new Roku player? If you've updated your current OS version, kindly let us know what version you have through Settings > System > About. Moreover, if you've upgraded to a new device, please make sure you are using the same Roku account and kindly double-check the credentials you used when creating an account for the UP Faith & Family channel. 

We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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