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LifeZucks
Newbie

Needing help cancelling a paramount plus membership

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Hello all,

I am here because I am having an issue cancelling my membership to Paramount plus. Paramount says the cancellation must occur within the roku system, and the option to do so is not present. I hover over the channel and press the "*" icon, and no "manage subscription" option appears. The tv belongs to my brother, but the membership is mine. Ideas on how to cancel it? I'm seriously considering reporting it as a fraudulent transaction at this point. 

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RokuKariza-D
Roku Guru

Re: Needing help cancelling a paramount plus membership

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Hi @LifeZucks 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Guru

Re: Needing help cancelling a paramount plus membership

Jump to solution

Hi @LifeZucks 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru

Re: Needing help cancelling a paramount plus membership

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@LifeZucks Try login into your Roku account on a computer or phone.  Go to manage subscriptions and see if the Paramount + subscription is listed.  If you find the subscription you can unsubscribe there.  If the subscription is not listed it is possible it is listed under a different Roku account with a different email.

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