Account, payments & subscriptions

[Macrotrax]

Order number

2000200884

Order placed

03/30/2024

Order Summary

Roku Ultra - 4802R

$99.99

Quantity

1

Discount

$-20.00

Tax

$6.61

Shipping

Free

Total

$86.60

30-day money-back guarantee

Package tracking number

USPS: 9405511206210370493730

[RokuBernie-D · Accepted solution]

Hi @Macrotrax,

Thanks for posting in the Roku Community!

We appreciate you contacting our support team for assistance. We understand that you want to return the device. For a refund for a purchase from Roku.com or if you need a warranty replacement for an eligible Roku product purchased from any retailer, you can begin your request using the steps below:
 

1. On your computer or smartphone, visit the Roku support site.
2. Select Contact customer support from the bottom of any page.
3. From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.
4. Select Continue.
5. Specify whether your purchase was made at Roku.com, or a different retailer.

You may also refer to this link for full information on how to returns and warranty replacements: Step by step instructions for returns and warranty replacements | Official Roku Support
Please let us know if there's anything else we can help you with.
Many thanks,
Bernie

[Av71]

Does the RMA pay for the postage cost to return the item?

[RokuJharra-Q]

Thanks for getting in contact, @Av71!

We understand that you may have some questions about returning your device. We are here to help. Please look at the support article shared by @RokuBernie-D  in the previous post above. This article contains all the necessary information you need to know about returning your device.

If you still have any questions or concerns, please feel free to contact us.

Thanks,
Jharra