Account, payments & subscriptions

[Mike1972]

My personal info including sign in info and channels were pre loaded on a Roku device purchased by someone in another province. How’s this possible?

[RokuDanny-R]

@Mike1972 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing? Was this device brand new and did you link it to your current existing Roku account? Please be aware that if you link a new Roku device to an existing Roku account, your credentials should authenticate the channels on your new device.

Please keep us posted and we will be able to assist you further.

Thanks,
Danny