Account, payments & subscriptions

[ARNeill]

Moved Roku unit and TV to new home and I'm getting requests to start new trial subscriptions. How do we link our current subscription to new location? Linked new wi-fi but still not working. Thanks in advance.

[RokuMary-F · Accepted solution]

Hi @ARNeill,

Thanks for your first post in the Roku Community!

We apologized for the inconvenience. We would like to know what went wrong so we can assist you further and fix the issue.

We recommend checking if your Roku devices are linked to one Roku account email address by going to Settings > System > About. If the device is linked to the same Roku account, the channels and purchases will be the same on each device. When a channel is added or removed on one device, the channel is automatically added or removed on all devices linked to that account that support the channel.

Learn How to sign in to watch movies and TV shows | Official Roku Support for login help

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus


Best regards,
Mary