Account, payments & subscriptions

[olddarkthings]

So I was charged on the 19th for HBO thru Roku but when I try and sign in on new Max app it will not take the email. It updated itself. So I removed the app and turned it on and off and posted new app it still will not recognize my email but it charged me from Roku app.

[RokuMary-F]

Hi @olddarkthings,

Thanks for getting in contact.

We understand that you are facing an issue with signing in with the Max channel through Roku. We appreciate all the troubleshooting you've done.

Max creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your Max credentials. 

If you still have questions about Roku Pay charges, feel free to contact Roku support at https://support.roku.com/contactus.


Best regards,
Mary

[RokuMary-F]

Hi @Pafflick,

Thanks for your first post in the Roku Community!

We appreciate your feedback and are sorry you're having trouble accessing your Max subscription through Roku.

For these issues, it may be more effective for you to get help from our billing team. Don't hesitate to get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary