Account, payments & subscriptions

[Kat6955]

Hallmark+,  max,  paramount + will not load or play . Fix this issue please i will cancel subscription. What can I do, unistalled already and reinstall. Did factory reset too 

[Kat6955]

Hallmark, max,paramount + are not loading 

[RokuTakashi]

Hi, @Kat6955 

Thanks for posting, and welcome to the Roku Community.

We appreciate you letting us know about the issue you have encountered with your subscribed apps that do not load, and we acknowledge your efforts in taking the time to resolve it. We're here to help. Could you please provide us with the details below so we can better understand the issue?

• Does the issue occur with a specific Roku device, or is your other Roku device affected as well?
• When did you first encounter the issue?
• Are you subscribed directly to the channel directly, or through Roku Pay?

With more details, our team can assist you further and provide the best resolution to address the issue.

Best wishes,
Kash

[Kat6955]

I subscribed thru Hallmark+ itself it was playing before hurricane but now issues.  Ik it not internet connection speed is unreal it says contact customer care 020401. Pls look it's been 2 weeks all my channels like Hallmark, paramount and max