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BmoreTruthful
Reel Rookie
‎08-10-2022 02:55 PM

Re: Is there a way to actually talk to a Roku employee? Do they have customer service?

I just purchase 2 replacement Remotes for my Roku Tv....paid $35 (?) for overnight shipping....have not heard or received NOTHING, yet...  One thing is for certain,  Never do business with  a company that has No one to every ph call.... this TV was my first Roku purchase & will be my last.....how do you get to a Human who is going to Correct problems....?

 

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RokuMary-F
Community Moderator
Community Moderator
‎08-11-2022 10:58 AM

Re: Is there a way to actually talk to a Roku employee? Do they have customer service?

Hi @BmoreTruthful,

Thanks for the post. I'm sorry to hear about the experience, that's not what we aim for.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.

We appreciate your patience with this matter.


Best regards,
Mary

Mary F.
Roku Community Moderator
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