Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Susie6
Newbie

Invoices from Roku Solutions monthly

I keep getting invoices for $29.99 or 59.98 from Roku.  I actually got a person on the phone once who said I owed nothing.  So why these invoices?

0 Kudos
1 REPLY 1
atc98092
Community Streaming Expert

Re: Invoices from Roku Solutions monthly

Roku Solutions sounds like a scam. The only legitimate charges that you might get from Roku is if you subscribe to something through Roku. Roku themselves do not charge for anything. If you log into your Roku user account (https://my.roku.com) and find nothing under the subscriptions, you are being scammed. I would immediately contest the charges with your CC provider, and ask them to cancel the card and issue you a card with a new number. Your CC information has been stolen and they are submitting fraudulent charges.

Why does the charge say Roku? The scammers can enter whatever name they desire in a text box to be shown as the biller. They do this in hopes that you see the name and just ignore it, thinking it's legit. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.