Account, payments & subscriptions

[KMcCoy33]

I'll respond for Roku this round to save them the 2 minutes of time they're going to take.

"We haven't taken the time to read the thread before responding to find out no one from Roku or the Contec center has done anything to help with this issue so we'll need to make that clear by posting the following.

Please tell us more about your issue, including the model number of your product.

Did you read the accepted solution?"

[CharlesB1]

yea, right, I just return two remote, do to the photos on your site, thought they were them and they were not. I have been waiting for a refund. nothing, I'm ticked off and never again will I order from the site.

[Stans]

it's now 3/2025, and USPS is still saying the address is not in their system . 

[JWS9518]

You mean to send back your remote?  Did you get an RMA and get the correct address from Roku support?

See link

How to return or replace your Roku device | Official Roku Support

[KMcCoy33]

The address is never going to be in the system because it is the old street name address that has since changed. Please give Roku another three years to investigate but first an admin will need you to send a private message with the details of your issue even though it has nothing to do with what product you are returning and is the exact same thing everyone has had with the address.

[Bwyatt]

I was given the address to return my doorbell camera. C/O Roku Inc. 

5925 E. 14th Street. Ste. C

Brownsville, Tx 78521.

The post office says there is no such address. Why can't you give us a correct address????

[JWS9518]

I would type out the complete address without abbreviations 5925 East 14th Street Suite C, Brownsville, TX 78521

Also list Contec, C/O Roku on the address