Account, payments & subscriptions

[Stormd]

Do you still have the number? 

[RokuTakashi]

Hi, @Stormd

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear about the issue you've had with multiple charges that occurred to your account. Our billing team would be happy to assist you directly. You can reach them at Accounts and Billing by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions.

They will be in a better position to address your specific situation.

We hope this will be sorted out soon.

All the best,
Kash

[ks6]

I was overcharged too and the contact chat and email is not working, and I can't PM someone who is the #moderator if there is no directions.  Wasted an hour trying to get help, and can't believe the lack of customer support!

[RokuJohnB]

Hi @ks6,

Welcome to the Roku Community!
We understand you're having a problem with the overcharge on your account. We're happy to assist you further. Have you tried the support link that @RokuTakashi provided above? If not, please try.

If you need anything, please keep us posted.

Thanks,

John